independenthealthagents.…
I am writing to review one of your Florida agents, Jasmine, who spoke with me this afternoon about a particularly puzzling problem. I called because my daughter suddenly had her ACA health insurance canceled. I needed to help her get it reinstated since she could not accomplish that on her own because of a mental disability.
Jasmine quickly researched the reason for cancelation and determined that the information we had directly from the ACA was either incorrect or misunderstood by my daughter. We now know what to do to fix the error.
The solution came from Jasmine who was competent in her knowledge of the ACA and very polite and helpful to me. And she dealt beautifully with my hearing difficulties repeating herself frequently when I could net hear her words!
It is great to know that Jasmine and many, many of her colleagues in the government are indeed very smart, friendly, and incredibly focused on helping me as a citizen.
Thank you!